Since 1993, Lugz has remained a prevalent force in footwear. With over 30 years of heritage, we continue our commitment with a strong focus on design, materials, and classic styles built to stand the test of time. Style is built from the ground up. Our footwear is the foundation. Trends come and go, Lugz is forever!
At Lugz, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange process. Please review our return policy below.
Return Window: You may return unused and unworn items within 30 days of the purchase date.
Condition of Items: All returned items must be in their original condition, including tags and packaging.
How to Initiate a Return:
Please email Info@Lugz.com to initiate a return.
You will be provided a prepaid UPS shipping label for your return. Please note Lugz does not reimburse original shipping fees ($5.00) and $9.99 will be deducted from your refund for return shipping label.
Please print out the shipping label and the return authorization form and include them in your package.
Refund Process: Once your return is received and inspected, we will process your refund to the original payment method. This can take up to 21 business days.
Exchanges: Unfortunately, we do not accommodate exchanges at this time.